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FAQ

IMPORTANT
The hotel reserves the right to make changes in the following information. You can reach us by e-mail or phone to have detailed and latest information, and you can also contact the reception team during your stay.


About Covid-19

Are there free masks and gloves in the hotel?
All our guests can be left to their rooms whenever they wish, or they can provide free masks, gloves, disinfectants and cologne from our reception.

Is your hotel working full capacity?
In order to comply with the social distance rule in all areas, our facility does not operate at full capacity.

Who should i contact if i don't feel well?
If you have any discomfort during your stay, it will be sufficient to inform the Reception staff. Our team members will provide all the assistance you need to receive healthcare support.

Can i go out of the facility during my stay?
There is no harm in going out of the facility during your stay. On the return of our guests leaving the facility, their body temperature is checked at the entrance of the hotel with a non-contact thermometer, and our guests who show any signs of illness are directed to the health institution.

Is it obligatory to wear a mask outside the facility?
There is no obligation to wear a general mask outside the facility. Shopping mall etc. Visitors without a mask are not accepted in all closed areas.

Where can I get a mask if I need it?
We have free masks at our reception for the use of our guests. If you need urgently outside the facility, you can get a mask from the nearest pharmacy.

Rooms
How are rooms disinfected?
Room cleaning is carried out daily with disposable sterile cloths and mats for each room in accordance with the recommendations of the World Health Organization, the Ministry of Culture and Tourism of the Republic of Turkey and the Ministry of Health. After general cleaning and disinfection of all areas, frequently used products (telephone, TV remote, etc.) are also disinfected. Catalogs, magazines or print materials that are in our normal standards and materials that may weaken the hygiene rules through contact have been removed from our rooms. When the guest leaves the room, the room is completely disinfected with ULV devices, and new guest entry takes place only after the end of this process. The shampoo, soap and similar amenities offered to our guests in the rooms are offered in disposable packages. The cleaning of our rooms and general areas is inspected by international independent organizations.

I don't want the staff to enter my room, how can I get it?
For the comfort of you, our precious guests, our staff will clean your room daily, complete the missing guest amenities and fill your mini bar. If you do not want one or both of these services, it is sufficient to convey your request to our staff in our Guest Relations Department. The products you need can be left at your door in a hygienic bag upon your request.

Is there a minibar in the hotel rooms? Is it paid?
There is a minibar in the hotel rooms and it is paid.

Is there an iron in hotel rooms? Is there a private ironing room?
Considering the safety and fire rules, the hotel does not have an ironing room or ironing service to the rooms.

What type of air conditioning is available in the rooms?
Our hotel has a central air conditioning system.
Important! Cooling and heating settings are determined by the hotel according to the summer / winter season.
About SPA, Pool And Gym


What are paid and free SPA services at the hotel?
Turkish bath (+16), sauna (+16), steam room (+16), indoor swimming pool, gym (+16) are free services. All SPA treatments are paid.

Is the SPA center in service?
Our spa center is at the service of our guests.

Do massages and treatments require reservation?
Reservation is required to benefit from the massage service.

Is the usage intensity of pools controlled by the facility management?
Usage intensity is controlled by our personnel in charge of the relevant areas.

Are sauna, steam room and Turkish Bath open to service?
Our sauna, steam room and hammam areas are open to individual use by reservation. All our areas are disinfected.

Is the fitness center in service?
Our fitness center is at the service of our guests.

Is social distance practiced in the fitness center?
Social distance rule is applied in all areas of our facility, including the fitness center.

Is the use of the fitness center subject to reservation?
The use of our fitness center does not require a reservation.

How is hygiene provided in the fitness center?
All equipment is disinfected in our fitness center.

Is the pool in service?
Our pool is at the service of our guests.

Hotel

Is it possible to cancel or make changes to my reservation?
If the reservations made on our site have been purchased as refundable, you can cancel your reservation free of charge until 1 day before your check-in date, and afterwards by applying a night no-show. Cancellations and cancellations are not made for reservations purchased non-refundable.

Is smoking in the hotel? Where can it be smoke?
Tobacco (except hookah) products can be used in some of our hotel rooms, open areas and room balconies. If needed, an ashtray can be provided for the Balcony of your room.

Is accommodation with pets allowed?
Unfortunately, accommodation with pets is not accepted in our hotel.

What languages are spoken at the hotel?
Turkish, English and Arabic.

Is there an ATM in the hotel or near it?
The hotel has ATMs and many ATMs are available around the hotel.

What is the check-out time of the hotel? Can it be extended?
Check-out time from the room is 12:00. After the delivery of the room keys, we leave the hotel.

Note: In case of continuing without informing, a higher price as "illegal use" will be applied over the estimated price.


How far is the hotel from the airport?
The hotel is 37 km from Istanbul Airport and 42.5 km from Sabiha Gokcen Airport. The duration cannot be determined depending on the traffic.

Does the hotel offer business services?
Our hotel has 3 conference halls of different capacities and sizes. You can get more information on our hotel official site.

In what ways is the room account paid?
The hotel accepts Visa and Master card payments.

What is the hotel's standard check-in time?
The entrance time is 14:00. When making your reservation, you can request early check-in. You can request early access to the room, but it will be evaluated based on availability but cannot be confirmed.